These are the list of reported problems that are in the midst of being addressed:
| Resource | Affects | Problem | Status | Reported | Updated |
|---|---|---|---|---|---|
Problem not listed? Report a database problem
These are the list of reported problems that have been addressed:
| Resource | Affects | Problem | Status | Reported | Updated |
|---|---|---|---|---|---|
| EBSCO databases | All users, all EBSCO databases | User is presented with an [Authentication Error Code 103] when first attempting to access an EBSCO database. You CAN click the "Access through your institution link" and get to the databases as a workaround. | Resolved | 08/23/2024 | 08/23/2024 |
| Statista | off-campus users | blank 'Human Verification' screen after authentication | apparently resolved | 2/19/2024 | 2/20/2024 |
| Streaming Video - The Hijacked Brain (https://keenestatecollege.on.worldcat.org/oclc/707970885) | all users | needed renewal | renewed/resolved | 9/18/2023 | 11/15/2023 |
| ILL requests starting from EBSCO databases via "Find It @ KSC" | off-campus patrons | When an off-campus patron clicks "Find it @ KSC" from within an EBSCO database, and then proceeds to click "Request item through Interlibrary Loan" they end up at an error screen. | In progress; vendor notified | 3/3/2023 | 3/9/2023 |
| Statista | all users, all browsers accessing via Database AZ list link | 'Cookie Consent Manager' popup on every page. Occurs only in proxy. You can temporarily sidestep this issue if on campus by accessing via direct link to Statista | resolved | 10/18/2022 | 10/19/2022 |
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