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Confidentiality Policy

Mason Library at Keene State College protects the privacy of those who use the library. Staff members and student workers shall protect registration information about borrowers, their requests for information and materials, and their loan transactions. New Hampshire law prohibits the library from giving out any information regarding a patron’s library account to ANY other person regardless of their status or identity, without a subpoena, search warrant, or court order.

Patron privacy information includes:

  • A patron’s name (or whether an individual is or has been a registered borrower)
  • A patron’s physical address
  • A patron’s telephone number
  • A patron’s e-mail address
  • A patron’s library circulation record and its contents (including Course Reserves and Interlibrary Loan transactions)
  • The number and character of a patron’s reference inquiries.

All employees of Mason Library, including volunteers and student assistants, are instructed to comply with these guidelines (see New Hampshire RSA 201-D:11).

Employees MAY do the following:

  • Provide the due date of a particular item (without disclosing who currently has it)
  • Recall any checked-out item (without disclosing who currently has it)

Information Regarding Privacy Issues from the American Library Association

The Library encourages you to explore the ALA website for more information.